Engaging Home Services Consumers: Strategic Use of Facebook, Instagram, TikTok, and Amazon

Millennials are redefining how home repairs are approached, with many opting to hire professionals over tackling tasks themselves. For example, only 20% of millennial homeowners feel confident repairing drywall or installing a ceiling fan, and just 31% are comfortable attempting exterior painting or light installations. Surprisingly, nearly one-third (30%) of millennials lack confidence even to change a lightbulb, underscoring a significant gap in practical maintenance skills and a shift away from traditional DIY culture.

This preference for professional assistance reflects broader generational trends shaped by urban living, less exposure to hands-on repair skills, and the prioritization of convenience and quality. As a result, this demographic’s lack of confidence fuels a thriving market for professional home services, highlighting opportunities for businesses catering to millennial homeowners with tailored solutions.

Home service providers can capitalize on evolving consumer trends by strategically leveraging platforms like Facebook, Instagram, TikTok, and Amazon Sponsored Display. Effectively utilizing these channels enables businesses to drive service inquiries, bookings, and customer retention through tailored, engaging content that resonates with homeowners seeking convenience and quality. Highlighting expertise, transparent pricing, and reliable scheduling on these platforms can build trust and attract a steady stream of clients.

Platform-Specific Strategies

Facebook

Facebook’s extensive user base, spanning various age groups, makes it an ideal platform for reaching diverse demographics in the home service industry. Its advanced targeting features allow service providers to connect effectively with local audiences actively searching for home repair and maintenance solutions. By analyzing local demographics and psychographics, businesses can customize their advertising strategies to resonate with specific customer segments, such as busy homeowners looking for time-saving solutions or families seeking reliable, high-quality services. Leveraging Facebook’s geographic targeting tools, including radius, zip code, and city targeting, enables businesses to focus on their service areas. The platform’s low minimum ad budget of $1 per day ensures accessibility for small and local businesses.

Instagram and TikTok

Vertical video content is highly effective on platforms like Instagram and TikTok, making them ideal for promoting home service offerings such as seasonal maintenance packages, emergency repair services, and unique expertise in the industry. On Instagram and Facebook, Reels offer a broad demographic reach with quick, engaging ads, although music usage is limited to original or licensed tracks. TikTok, which appeals to a younger, tech-savvy audience, supports creative storytelling with flexible video lengths and an extensive music library. Both platforms provide detailed analytics to help home service providers optimize their ad campaigns for maximum impact.

However, while Instagram and Facebook Reels share targeting parameters, such as radius and zip code targeting, TikTok differs by focusing on larger areas like cities or DMAs and does not support precise radius targeting. Additionally, TikTok has a higher minimum budget of $50 per day, though this requirement has been gradually decreasing as the platform becomes more accessible. By equipping home service providers with tools and strategies for creating engaging short-form video content, businesses can effectively leverage vertical video advertising to drive customer engagement and grow their local reach.

Amazon Ads Sponsored Display

Amazon Sponsored Display is a powerful tool for targeting audiences based on their browsing and purchasing behaviors within the Amazon ecosystem, making it an excellent fit for home service providers. Through partnerships like Tiger Pistol’s with Amazon Ads, Sponsored Display Ads are accessible even to businesses not directly selling on Amazon. By leveraging Amazon’s extensive data, home service providers can target high-intent audiences, such as homeowners actively searching for home improvement or maintenance products. The platform simplifies creative execution and requires no minimum daily budget, offering flexibility and accessibility to businesses of all sizes.

By strategically using platforms like Facebook, Instagram, TikTok, and Amazon Sponsored Display, home service providers can significantly boost visibility, drive service inquiries and bookings, and build customer loyalty through targeted and engaging content. This approach adapts to changing consumer behaviors, ensuring businesses remain competitive in a fast-paced, service-oriented market.