An Advertiser’s Guide to Picking a Facebook Objective

With over 2 billion people around the world using Facebook and usage rising during coronavirus, social advertising offers an opportunity to reach an ever-growing audience. When building a social ad, one of the first decisions you’re given is which objective to select. Here, we’ll look at how to pick an ad objective that aligns with your business goals by breaking down three of the most common: Reach Traffic, and Lead Generation. We’ll also provide overall best practices surrounding social ad creative, which are harnessed from servicing thousands of SMB advertisers. 

Reach Ads

Using a Facebook Reach objective maximizes the number of users who see an ad. Choosing this objective helps build brand awareness. When considering the marketing funnel, these ads are at the top, since their goal is to let as many users as possible see your ad. As consumers lower their spending amidst the pandemic, this is a good type of ad to help keep your brand top of mind without pressing viewers to let go of cash. In fact, Huffington Post found that many brands have shifted their ad campaigns towards messages of compassion and support. If you’re looking to raise awareness of your core values or community initiatives, a Reach ad would help set you up for success. 

Traffic Ads

Traffic ads seek to bring more users to a specific destination URL. If you’ve recently switched to a to-go menu or converted to an online store, a traffic objective would find users more likely to click and visit that URL. This objective is further down the marketing funnel because you’re asking a user to take the time to look at a website. Demonstrate the value the user will get from visiting the website, like learning about your new menu items, viewing your most recent product arrivals, or placing an order. Traffic campaigns are also a good option for advertisers seeking to promote a service that requires more information on an accompanying link. 

Lead Generation Ads 

These campaigns allow you to collect information, like a name and email address, from potential customers directly on Facebook. For advertisers running consultations or services that require phone or email contact, lead generation campaigns are best. Make sure to highlight your unique selling point to differentiate from competitors. Since you’re asking users to give you some information, it should be clear what they’ll be getting in return. Some examples of things you can offer include the following:

  • Newsletter Sign-up
  • Price Estimates
  • Business Information

Picking an audience is especially important for Lead Generation ads since they’re closer to the bottom of the marketing funnel. Adding some additional audience parameters, like a Custom Audience or Lookalike helps ensure the people seeing the ad are already familiar with you or similar to your best customers! For advertisers looking to run LG campaigns, make sure you also check out Tiger Pistol’s Justin Chavolla’s advice on how to receive high-quality leads

No matter which ad objective you choose, it’s also important to look at the messaging of your ad. We know how important it is to make every ad dollar count, so here are some quick tips as you move from objective into ad creation: 

  • Have a clear CTA in your ad copy. Don’t assume your audience knows what to do next.
  • Offer a unique selling point. What makes your business stand out?
  • Include strong visuals. Your media needs to support your message to ensure Ad Cohesion. If possible, use high-quality custom imagery over stock photos. 
  • Find your audience. You want your relevant audience to actually see your ad and not just everyone. On Facebook, you will literally pay for everyone who sees and clicks on your ad, so targeting the right people is key.
If you’re looking for more information about advertising during coronavirus, we laid out 50 tips for 50 different kinds of businesses. Looking for something more in-depth? Don’t hesitate to reach out. 

iOS 14 and Privacy: What it Means for Advertisers

The latest in the tug-of-war between consumer privacy and effective digital advertising pits Apple against Facebook, Google, and others. At stake for ad tech: significant revenue for ad publishers and app developers, effective ad results for advertisers, and more relevant ads for consumers. At stake for users: consumer privacy protection, the use of their behavioral data for marketing, and possibly – the future of “free” software. Apple’s pending release of iOS 14 is a strong consumer-privacy-first stance and a potential disruption to digital marketing as we know it. But what is the real impact for targeted digital advertising?

What is Changing?

In a nutshell, Apple devices running iOS 14 will now require explicit user opt-in to allow apps to track behaviors across sites using the Identifier for Advertising, or IDFA. The IDFA ties a unique, random number to a user’s device, allowing advertisers and data companies to evaluate ad interactions on an aggregated basis. Blocking user tracking by third parties has already been a staple for privacy-first browsers for some time (Apple’s own Safari, Chromium-based Brave, the Tor browser, and others), and has been offered as an opt-out model within mobile operating systems, as well. However, the shift to a more aggressive opt-in model is expected to be disruptive to app ad targeting and attribution.

Impacts on the the Facebook Ad Platform

Consumer Behavior Data

By losing access to information that links consumer behavior across experiences (apps, websites, etc.), Facebook and other ad networks will have less visibility into user actions outside of their own properties. This downturn in insights may decrease targeting effectiveness in aggregate over time.

Ad Targeting

Without distinct information about potential consumers, networks like Facebook must rely on non-personalized information when determining to whom to serve an ad. On iOS 14 apps and devices, consumers can expect their ads to be less personalized, and advertisers can expect the impact to be far lower as a result.

Attribution & Optimization

Not only is it difficult to determine who an ad is served to, Facebook algorithms will be blind to the impact of the ad, diminishing the ability to understand how many clicks resulted in installs or other conversions. Losing visibility into specific consumers who viewed the ad makes it far more difficult to determine which converted users saw the ad.

Specific Impacts for Facebook Advertisers

This may seem obvious, but this is (currently) only expected to impact consumers on iOS 14. While Apple is a dominant player in mobile devices in the U.S. (58.78% in the US versus Android’s 41.03%), they are less dominant worldwide (24.82% versus Android’s 74.6%). Is this a precedent that could expand, with broader adoption of Apple’s opt-in approach, or will we see networks maintain status quo with the opt-out standards already implemented by companies like Google and Microsoft? Only time will tell. 

Third-party Placements (via Facebook’s Audience Network)

Facebook uses its Audience Network (FAN) to provide advertising placement into non-Facebook properties. These ads are commonly served in apps and games, and are particularly effective because Facebook knows far more about a consumer than the app developer does, giving them an opportunity to target ads and attribute from where positive results originate. Some of the biggest changes to iOS 14 target app access to consumers’ IDFA, requiring an opt-in to use. Advertisers expect this to negatively impact Facebook’s ad effectiveness and behavior tracking in third-party platforms. Based on their tests, Facebook expects a 50% decrease in ad revenue due to a reduced ability to personalize and target ads. This seems to be the leading Facebook risk, and may become so ineffective as to be discontinued.

App Install Objectives

App installs, a type of conversion objective optimization, are reliant on a signal from a consumer device that the desired app has been installed (and possibly opened). This is expected to be significantly hindered for iOS app installs, driving attribution and targeting effectiveness downward. Facebook is asking developers to use a new version of the Facebook SDK to support the new Apple SKAdNetwork API, and also to create a dedicated iOS 14 ad account for these ad campaigns.

Lower Immediate Impact (or None)

Advertisers using Facebook’s First-party Placements

The bulk of Facebook’s advertisers today use Facebook’s first-party placements, which include Facebook, Instagram, Messenger, Marketplace. These placements reach consumers wherever they spend time on the Facebook platform: in-app or in-browser, mobile or desktop, and benefit from full targeting, attribution, and optimization as before. The only exception is for app install objectives.

What’s Next?

Facebook continues to invest in methods to improve advertising and conversion signal resiliency. Some of these, including the ability for businesses to provide external conversion data (such as business transaction matching), or server-side (rather than client-side) signals for consumer behavior, are unaffected by these changes. These require businesses to share first-party business data (activity, conversions) directly with Facebook for attribution and optimization. Using these within campaigns and to create custom and lookalike audiences remain very powerful tools for effective marketing.

At the same time, there is a looming specter of broader governmental regulations, following in the steps of GDPR and CCPA, which look to take a stance on consumer privacy and the use or sale of this data for advertising (or other means). Legislation is being considered or implemented in many U.S. states (Maine, Massachusetts, New Hampshire, New York, and many more) and in other countries like India.

iOS 14 changes the game for monetizing in-app ad placements with their opt-in-required updates for tracking. App-centric campaigns (by objective or placement) are hardest hit, with tests showing a 50% revenue hit as targeting, attribution, and optimization become severely limited. Other first-party campaigns on Facebook’s platform should expect no immediate impact. The trend toward more consumer privacy is clear in products and legislation; what remains to be seen is whether the industry will embrace a new opt-in standard or stand by the current opt-out model

As a preferred Facebook Marketing Partner, Tiger Pistol is committed to helping our clients and their stakeholders navigate changes like these. Contact us today. 

Bob Govia is Director of Product Management at Tiger Pistol. 

What’s the Right Amount of Local for my Brand?

It feels like establishing a digital local presence has been the bread and butter of brick-and-mortar strategy for decades. With numerous specialized agencies and tools, listings management, Google Places, Facebook location Pages, etc.,it can feel like there are a thousand different permutations you need to cycle your brand through with the aim of going local. 

Insurance brands can advertise locally through agents and advisors, as these representatives work out of local offices and service particular local areas.

“Going local” can mean many different things, depending on your industry and how you engage with customers in your buying flow. In some cases, like for a large national insurance brand, the value of locality is self-evident. The brand can advertise locally through agents and advisors, as these representatives work out of local offices and service particular local areas. For other industries, such as consumer products, “going local” might mean marketing through independent dealers or chain partner retailers. Even wholly digital brands, such as delivery service apps like Doordash and Uber Eats, have reason to drive value through local marketing of their partner merchants to their local consumers. The real power of local marketing lies in its flexibility to work across decentralized and centralized networks alike.

So while the buzz around “local” marketing may feel tired at times, brands continue to take the plunge. Yet it’s important to keep in mind that someone else’s version of “local” doesn’t have to be yours. Take Red Bull for example. Going local for them means hosting local events and building subcultural communities to promote them through. A quick search of their brand on Facebook reveals a distributed page presence, such as Red Bull Music, Red Bull Motorsports, Red Bull Gaming. From a marketing perspective, these fronts are reflective of their larger marketing tactics in play, as the product offered never changes. Red Bull simply sells Red Bull. 

Contrast that with a search for “Allstate Agents” on Facebook. You will see thousands of business pages returned from local Allstate agents.

Of course, retailers often use location pages, creating one for every one of their stores to contain their local presence and house store-specific information, namely geo-location, but also hours, WiFi names, and more that are location specific. Many chain stores now have a distributed store page presence across Facebook.

Facebook continues to be the first choice for social media marketing with a local presence. With the right tools, brands are able to take advantage of their local presence with paid media. It’s important to consider holistically where the value lies in paid media activations. At Tiger Pistol, we work with partners across many different verticals, from real estate, retail, consumer products, financial services, and insurance, in addition to digital re-sellers and franchise brands. Every one of our clients is taking advantage of a different flavor of local paid media.The core power of local marketing is truly it’s ability to connect brands, consumers, and everyone in between to holistic ROA-based advertising strategies.

For example, a global beauty consumer products brand leverages our technology to enable salons and retailers to promote themselves through the brand’s Facebook Business Page, with each merchant receiving their own individual campaign, designed and optimized to deliver sales to them. While also empowering their campaign through attachment and association with the global brand’s page. In effect, they use paid campaigns to take the brand to a local level, by featuring specific merchants in what would otherwise be a brand level campaign.

Tiger Pistol enabled Ben & Jerry’s to publish on-brand local social advertisements for scoop shops leveraging a local tie-in with Uber Eats delivery. Ads were geotargeted for Uber-Eats’ delivery area, with the call-to-action to “Order Now via Uber-Eats.” Each ad’s “Order Now” button drove to Uber-Eats’ online ordering page for the local Scoop Shop. 

In other cases, it’s about bringing together independent merchants through a distributed local presence, such as our work with AB-InBev where our technology allows merchants to connect their own business pages and receive curated ads, published through them.

There are even cases where the locality is no more than a deliberate messaging tactic. Our Real Estate partners often publish local recruitment ads through their brand Page. This gives them a means to propagate localized messaging quickly that both target hyper-locally and feature creative that is locally aware – allowing their brand to speak to local job applicants in particular locales and feature local office information as necessary. 

As you can see, there are many paths to “Go Local.” They may sometimes include multiple Pages and places, or locality can simply be a messaging tactic – a first touch engagement into a larger national buying path, when it’s important to feature your brand in a specific local community. The value is in being able to quickly get local when it makes sense to, and to complement national advertising efforts through local advertising dissemination. 

It’s easy to deploy a single national campaign. Anything more can be enormously time consuming without the right tools, and you may be missing out on not only happier consumers, but better performance too. Separate local campaigns and marketing tactics can offer marketing flexibility, such as when an insurance brand uses its corporate website data to retarget consumers through a local agent campaign or when digital brands leverage the locality of their partners to distribute their message into particular locales. “Going Local” is about building holistic, responsive strategies that connect consumers to buying paths and speak to consumers more personally, in recognition of where they live and shop. Beyond a closer consumer connection, local marketing can very much also be a means for brands to enable and empower their retail, merchant, and account partners who they rely on to sell their products. 

Let’s talk about a local strategy that best fits your brand. Contact us today!

Chris Mayer, a Solutions Engineer at Tiger Pistol, specializes in helping digital agencies, SMB resellers, and global brands build scaled Facebook advertising solutions with an emphasis on local activation.

Facebook Campaign Performance Playbook

Running Facebook ads can be tricky business, and it really doesn’t take much for your ad to get bitten by the underperformance bug. Achieve campaign success with ease. Check out our 5-step playbook for creating or troubleshooting campaigns. Read it now.

Should I Stop Worrying So Much About Facebook Placements?

So you’re creating a Facebook ad, and you’ve done all the hard work. You have compelling imagery, persuasive copy, and a cohesive message that will entice your audience, but you’re just not sure where to best display the ad. You know there are plenty of display options, but how are you supposed to know which placement will give you the most performance? While this might sound like a difficult decision, Facebook’s Automatic Placements option actually makes it one of the easiest steps in the entire ad creation process.

When you run an ad on Facebook, the platform’s algorithm will continuously optimize the delivery of that ad to get you the best results, and this kind of optimization is also available for placements. Facebook themselves state that Automatic Placements will concentrate your budget on the combination of placements that is most likely to get you the best overall results, and they recommend it as one of their advertising best practices. Let the algorithm do all the hard work of figuring out where to show your ad; you just focus on making sure the ad itself is as high-quality as possible.

Utilizing Automatic Placements also allows you to cast your advertising net as wide as you can without the risk of spending too much of your budget on an ineffective placement. Your ads might perform extremely well under a placement that you would’ve otherwise ignored, and even if you include a placement where your ad doesn’t perform particularly well, Facebook will realize this and optimize your budget for a different, more effective placement. Automatic Placements can be especially useful if you’re advertising at a large scale where individual manual optimization would be a daunting and extremely time-consuming task.

You might be a little wary of relinquishing control of your ad placements for things like Brand Safety and absolute peak campaign performance, and there are valid reasons to turn off Automatic Placements in those scenarios. However, unless you see hyper-specific trends in terms of engagement on one particular platform, it’s usually best to try and spread your ad out across several different placements instead of putting all your advertising eggs into one basket. Facebook also offers Brand Safety controls so that you can block any apps, websites, or Facebook Pages where you don’t want your ads to appear. This allows you to continue taking advantage of Automatic Placements while still adhering to your brand’s important safety guidelines.

Automatic Placement is an extremely powerful tool that every advertiser should consider putting in their Facebook advertising arsenal. It saves time, money, and can even reveal trends in your targeting audiences that would’ve otherwise gone undiscovered. Depending on your situation, it might be worth it to consider Automatic Placements and take the guesswork out of your advertising.

Tiger Pistol Named to Inc. 5000 List

Tiger Pistol Ranks No. 1425 on the 2020 Inc. 5000 with Three-Year Revenue Growth of 311.4%

Inc. Magazine recently revealed that Tiger Pistol, the only social advertising platform that delivers local activation at global scale, is ranked No. 1425 on its Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. 

The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

“We are honored to be recognized not only as one of the 1500 fastest growing private companies in the country, but also in the top 150 in the advertising and marketing segment,” said Paul Elliott, CEO, Tiger Pistol. “Our team takes immense pride in delivering huge impact, driving efficiency and speed to market for our global brands, agency, and reseller clients. Our hyper-local approach to advertising has truly taken on new meaning in light of COVID-19, as advertising has narrowed its parameters from region to region or block to block to actual individual businesses, many of whom are relying on local advertising in their recovery efforts.”

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.  

“Continued focus on deepening our product offerings and expanding into new industry verticals and emerging markets have allowed us to grow our existing customer relationships as well as build new ones, which has resulted in significant year-over-year growth,” said Anthony Antonelli, Vice President of Finance, Tiger Pistol. “Additionally, we’re proud to be one of few companies of late continuing to grow and invest in our team, with open positions ranging from technology engineers to client-success specialists, who are regularly helping our clients solve problems, and client managers, who build and own the relationships with our clients.”

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 12. 

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2016 is $100,000; the minimum for 2019 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000.

This is the second recognition for Tiger Pistol by Inc. Magazine. Earlier this year, Inc. Magazine ranked Tiger Pistol in the Top 100 on the Inc. 5000 List of Texas’s Fastest Growing Private Companies and in the top 5 among advertising and marketing companies. 

About Tiger Pistol 

Tiger Pistol is the world’s #1 social advertising automation platform for local. For nearly a decade, the company has been obsessively focused on building the world’s most effective social advertising platform for global brands, resellers, and agencies who realize the power of local activation at scale. As a preferred Facebook Marketing Partner and the largest third-party publisher of social advertising for local, Tiger Pistol creates, deploys, manages, and optimizes high-performance Facebook and Instagram ads at unprecedented scale, with over 800k Facebook and Instagram campaigns published to date. Tiger Pistol’s first of its kind technology delivers meaningful and measurable business impact for brands, resellers, and agencies alike, helping to unlock value and efficiency through innovation-led social advertising automation. Tiger Pistol is the most awarded and recognized social advertising platform of 2020.  Visit TigerPistol.com, or follow on Twitter, Facebook, or LinkedIn.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multi-platform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com. For more information on the Inc. 5000 Conference, visit http://conference.inc.com/.

Tiger Pistol Takes Home Two U.S. Social Media Awards, the Latest in a String of Honors for the Company

Tiger Pistol Recognized for Excellence in Social Media Advertising, Innovation, and Strategy

Tiger Pistol, the only social advertising platform that delivers local activation at global scale, announced today that it recently won two U.S. Social Media Awards – Best use of Facebook/Instagram and the Innovation Award. The company was also runner up for Best Use of Paid Social, Best Social Media Campaign, and Best Strategic Use of Social Media. 

With these latest awards, Tiger Pistol is now the most awarded and recognized social platform of 2020. In the span of eight months, Tiger Pistol was recognized by Digiday as the Best Social Media Marketing Platform, by Street Fight for Best Social Media Campaign, by Localogy as Best Localized Marketing Campaign, by AdExchanger for Best Social Media Campaign. Additionally, Tiger Pistol took second place in the Franchise Innovation Awards. The company was also named a finalist for three Shorty Awards for Best Facebook Campaign, Best Strategic Use of Localization, Best Use of Social for Consumer Products; and a finalist for two Digiday Media Awards for Best B2B Brand Partnership and Most Original Use of Social. 

“These honors really speak to the quality of our social advertising technology, our company culture, and our common mission,” said Paul Elliott, Tiger Pistol CEO. “We want to help our clients grow. We’re highly competitive and fearless. You’ve got to be bold when you’re competing in a highly dynamic marketplace. We like to say we can accomplish the things that everyone else says ‘no’ to – what’s assumed to be too big or too scary or simply can’t be done. These are the challenges that propel us forward with great success.” 

See how the award-winning Tiger Pistol Platform can unlock local activation at global scale for your business.  Request a demo today!

Best Practices for Facebook Audiences: Part 2 – A/B Testing: When in Doubt, Test it Out!

If you’re worried your social media ads are getting stagnant, an A/B test can provide a needed refresh. Running two ads that have only one varying element can offer valuable insights about what is working (and what’s not!) as well as inform strategy for future social campaigns.

A/B testing can be particularly helpful when determining audience. For example, if your goal is to grow your audience base, you could try targeting a lookalike of website traffic against a broad/detail targeting audience. The broad audience will help you continue to establish your customer base and the lookalike will help ensure some of your ads are also directed at users similar to your best customers.

Perhaps you’re still waiting for your Pixel data to gather? Try testing media and move to the audience later. In a world of endless customization, A/B testing offers a low-pressure scenario to freshen up your campaigns and learn more in the process.

Online retailer Sole Society wanted to compare how the square image format performed compared to a traditional landscape format. The ad featured the same pair of black boots. They learned that the square image outperformed the rectangular one and delivered a 27% increase and sales and 32% increase purchased products. For future campaigns, they could now feel more confident in selecting square images.

When trying to decide what to test, focus your goal on what you ultimately want to learn. Perhaps you want to sell more products, get more in-store visits, or simply want to more fully understand a particular aspect of your business. Stepping back like this can help you examine which of Facebook’s tools may work best for your needs.

Read the next post in my Best Practices for Facebook Audiences series, where I share how to create audiences that comply with Facebook Special Ads Categories. Miss the first article in this series? Check it out here.

Laura Kraay is a marketing services specialist for Tiger Pistol. She got her MFA in creative writing. Outside of work, you’ll likely find her doodling, reading, or spending time with family.

Best Practices for Facebook Audiences: Part 1 – Creating Audiences

Creating the perfect ad leads to the next step — who are you doing to show it to?  Here we’ll go over terminology and best practices for creating audiences for your social ads. If you’ve been asking questions about audience size, detail targeting, or Facebook custom and lookalike audiences, this is the guide for you.

Audience Size

When creating audiences, keep an eye on the Potential Reach. Facebook ads can run with a minimum audience of 1,000, but if an audience is too small, Facebook may have trouble finding users to show your ad to. This means your ad might underperform or be shown at a high frequency, causing ad fatigue among users seeing the ad over and over again! While there is no real “sweet spot” for audience size, we recommend trying to create an audience of at least 50,000. If you’re really in a pinch and are creating an audience in a lower populated area, try and keep the size to at least 10,000.

Detail Targeting

When adding detail targeting options, you can select from a variety of Facebook interests. Use OR targeting instead of AND (also called narrow) targeting when you want your audiences to be larger. Let’s talk Dogs, Cats, and Pets to illustrate the point.  In OR targeting, you would fall into the audience if you liked any one of those options (dogs, cats, or pets), but for AND targeting, you have to like all three. That’s why AND targeting produces a smaller audience. You can see the remarkable difference this can make in this illustration, where the audience difference between OR and AND is 590,000 people!

In general, it’s best not to overuse detail targeting. A broader audience may lead to potential new customers — you never know who may be interested!

Curious about detail targeting but want to use it to greater purpose? Learn how the conversions objective optimizes the delivery of your Facebook Campaign specifically towards a conversion event, rather than driving general traffic to your site or for brand awareness. This means you can still use detail targeting, but also further optimize for those people more likely to take a specific action on your page like “Add to Cart” or “Sign Up.”

Custom Audiences

Looking to apply remarketing strategies? That tactic begins with custom audiences. To create a custom audience, you will need to provide Facebook with identifiers about your customers (like email addresses or phone numbers) or have a Facebook Pixel installed on your website. Whether the uploaded identifiers or the data from your Pixel, this information is compared with the information on Facebook profiles. The overlapping group becomes your custom audience! To ensure the Information remains secure, it undergoes a hashing process before it’s sent to Facebook. (Hashing turns the information into randomized code.) After the custom audience is created, Facebook deletes the information.

This is a great way to show your ads to people who may have already interacted with your business. For example, having a Facebook Pixel installed means you could create audiences from your website traffic. Specific pages or events can also be used. A retail location who wants to focus on their summer shoes could select users who visited the “Sandals” section of their website.

You can also use custom audiences to exclude people from viewing your social ads. A fitness center whose objective is to get new members might exclude a custom list created from membership email addresses and names. This would ensure that their current customers aren’t in the ad’s audience, ensuring the business doesn’t waste its precious ad dollars.

When Beekeeper’s Naturals wanted to increase orders for its product sampler box, they showed video ads to a Custom Audience of people who had visited the Beekeeper’s Natural website within the last 30 days, added the product to their cart , but did not purchase it. In return, they saw a 39% increase in sales of a specific product bundle. They also had a 4.5X increase in return on ad spend. Custom audiences offered them the ability to show their ads to users who had already shown a demonstrated interest in the product.

In order to upload a list successfully, you’ll need at least 100 matches. This means your list might have to be a bit larger than 100 because it’s matching the information you’re providing with that on a user’s Facebook profile. If your list is uploaded, but you worry it’s a bit small for retargeting just yet, a lookalike audience might be more suited to your needs.

Lookalike Audiences 

A Lookalike Audience offers a way to reach new people who are likely to be interested in your business because they’re similar to your best existing customers. How does it work? Like a custom audience, you need to upload a data source. (It undergoes the same hashing process mentioned above.) Facebook then finds users with similar characters or qualities to that of your source.

In the “Power of the Facebook Pixel” Chris Mayer explains how this works in the case of a Lookalike Audience created from website traffic:

“A golf related e-commerce website might have a lot of users visiting their website, who also like the PGA Tour Facebook Page, and/or are “interested in” golf. The Lookalike Audiences will account for this. Facebook will literally find more people who like the PGA Tour Facebook Page, are also “interested in” golf, and share similar traits and demographics as the website visitors.”

Although Facebook doesn’t reveal which traits are generated, the value lies in its ability to optimize your audience. Clothing retailer Trina Turk was hesitant to turn to Facebook advertising because they were unsure if they could target enough people willing to spend money on a luxury brand. They first ran a dynamic campaign for broad audiences. Utilizing that campaign’s learnings “the team created and reached out to lookalike audiences based on the new shoppers who clicked through to the website from the dynamic ads.” Their year-over-years results for the following period speak to the power of the Lookalike Audience:

  • 75% increase in return on ad spend
  • 33% decrease in cost per purchase

These results are dramatic, so it’s important to highlight the two-part campaign here. Running a broad campaign helped them first get more website traffic. Just like with custom audiences, having an ample amount of data helps produce better results. If you’ve just installed your Facebook Pixel, first try running a broad or detail targeting campaign to further establish your base audience.

Hungry for more? Coming soon – how you can utilize A/B testing to find your most effective audience. In the meantime, check out our Resources Page for more social advertising best practices. 

Laura Kraay is a marketing services specialist for Tiger Pistol. She got her MFA in creative writing. Outside of work, you’ll likely find her doodling, reading, or spending time with family.

On-Demand Webinar: The Critical Role of Local Social Advertising in Economic Recovery

Tiger Pistol’s Casey Zaffin, VP of Client Management, discusses why local social advertising is a must have for your economic recovery and revitalization efforts, the role of local social advertising in the economic rebuild, and how facilitating connections can be done at scale, whether you are a large multi-location brand, and agency, or an SMB reseller.

During this webinar, you will learn:

  • Companies that invest in local social advertising with precise targeting, refocused and flexible creative and messaging will capitalize on recovery opportunities and dominate in 2020 and into 2021.
  • With store visit optimization still off the table in many areas, we’ll define what measurements can be used to define social advertising success. ○ How engaging with consumers and the community on a personal level will establish a long-lasting connection and how ads can be dynamically scaled for localization.
  • How SMBs should take advantage of conversational commerce ○ Best practices in social advertising through the lens of three industry-leading companies:
    • A Global Fortune 500 beverage company using social to reach into communities to support local bars and restaurants
    • A Fortune 500 real estate company that’s enabling its agents to make critical connections at a time when human interaction is limited
    • A leading SMB reseller that’s empowering their customers with new and innovative tools to enhance personal connections.

Watch The Critical Role of Local Social Advertising in Economic Recovery