Facebook Campaign Performance Playbook

Running Facebook and Instagram ads can be tricky business, and it really doesn’t take much for your ad to get bitten by the underperformance bug. Achieve campaign success with ease. Check out our 5-step playbook for creating or troubleshooting campaigns. Read it now.

 

UPDATED: iOS 14 and Privacy: What it Means for Advertisers

Updated 9/3/2020
Apple has now delayed enforcement of its requirement for apps to gain explicit user permission for tracking until early in 2021, to give developers more time to prepare for this change.

The latest in the tug-of-war between consumer privacy and effective digital advertising pits Apple against Facebook, Google, and others. At stake for ad tech: significant revenue for ad publishers and app developers, effective ad results for advertisers, and more relevant ads for consumers. At stake for users: consumer privacy protection, the use of their behavioral data for marketing, and possibly – the future of “free” software. Apple’s pending release of iOS 14 is a strong consumer-privacy-first stance and a potential disruption to digital marketing as we know it. But what is the real impact for targeted digital advertising?

What is Changing?

In a nutshell, Apple devices running iOS 14 will now require explicit user opt-in to allow apps to track behaviors across sites using the Identifier for Advertising, or IDFA. The IDFA ties a unique, random number to a user’s device, allowing advertisers and data companies to evaluate ad interactions on an aggregated basis. Blocking user tracking by third parties has already been a staple for privacy-first browsers for some time (Apple’s own Safari, Chromium-based Brave, the Tor browser, and others), and has been offered as an opt-out model within mobile operating systems, as well. However, the shift to a more aggressive opt-in model is expected to be disruptive to app ad targeting and attribution.

Impacts on the the Facebook Ad Platform

Consumer Behavior Data

By losing access to information that links consumer behavior across experiences (apps, websites, etc.), Facebook and other ad networks will have less visibility into user actions outside of their own properties. This downturn in insights may decrease targeting effectiveness in aggregate over time.

Ad Targeting

Without distinct information about potential consumers, networks like Facebook must rely on non-personalized information when determining to whom to serve an ad. On iOS 14 apps and devices, consumers can expect their ads to be less personalized, and advertisers can expect the impact to be far lower as a result.

Attribution & Optimization

Not only is it difficult to determine who an ad is served to, Facebook algorithms will be blind to the impact of the ad, diminishing the ability to understand how many clicks resulted in installs or other conversions. Losing visibility into specific consumers who viewed the ad makes it far more difficult to determine which converted users saw the ad.

Specific Impacts for Facebook Advertisers

This may seem obvious, but this is (currently) only expected to impact consumers on iOS 14. While Apple is a dominant player in mobile devices in the U.S. (58.78% in the US versus Android’s 41.03%), they are less dominant worldwide (24.82% versus Android’s 74.6%). Is this a precedent that could expand, with broader adoption of Apple’s opt-in approach, or will we see networks maintain status quo with the opt-out standards already implemented by companies like Google and Microsoft? Only time will tell. 

Third-party Placements (via Facebook’s Audience Network)

Facebook uses its Audience Network (FAN) to provide advertising placement into non-Facebook properties. These ads are commonly served in apps and games, and are particularly effective because Facebook knows far more about a consumer than the app developer does, giving them an opportunity to target ads and attribute from where positive results originate. Some of the biggest changes to iOS 14 target app access to consumers’ IDFA, requiring an opt-in to use. Advertisers expect this to negatively impact Facebook’s ad effectiveness and behavior tracking in third-party platforms. Based on their tests, Facebook expects a 50% decrease in ad revenue due to a reduced ability to personalize and target ads. This seems to be the leading Facebook risk, and may become so ineffective as to be discontinued.

App Install Objectives

App installs, a type of conversion objective optimization, are reliant on a signal from a consumer device that the desired app has been installed (and possibly opened). This is expected to be significantly hindered for iOS app installs, driving attribution and targeting effectiveness downward. Facebook is asking developers to use a new version of the Facebook SDK to support the new Apple SKAdNetwork API, and also to create a dedicated iOS 14 ad account for these ad campaigns.

Lower Immediate Impact (or None)

Advertisers using Facebook’s First-party Placements

The bulk of Facebook’s advertisers today use Facebook’s first-party placements, which include Facebook, Instagram, Messenger, Marketplace. These placements reach consumers wherever they spend time on the Facebook platform: in-app or in-browser, mobile or desktop, and benefit from full targeting, attribution, and optimization as before. The only exception is for app install objectives.

What’s Next?

Facebook continues to invest in methods to improve advertising and conversion signal resiliency. Some of these, including the ability for businesses to provide external conversion data (such as business transaction matching), or server-side (rather than client-side) signals for consumer behavior, are unaffected by these changes. These require businesses to share first-party business data (activity, conversions) directly with Facebook for attribution and optimization. Using these within campaigns and to create custom and lookalike audiences remain very powerful tools for effective marketing.

At the same time, there is a looming specter of broader governmental regulations, following in the steps of GDPR and CCPA, which look to take a stance on consumer privacy and the use or sale of this data for advertising (or other means). Legislation is being considered or implemented in many U.S. states (Maine, Massachusetts, New Hampshire, New York, and many more) and in other countries like India.

iOS 14 changes the game for monetizing in-app ad placements with their opt-in-required updates for tracking. App-centric campaigns (by objective or placement) are hardest hit, with tests showing a 50% revenue hit as targeting, attribution, and optimization become severely limited. Other first-party campaigns on Facebook’s platform should expect no immediate impact. The trend toward more consumer privacy is clear in products and legislation; what remains to be seen is whether the industry will embrace a new opt-in standard or stand by the current opt-out model

As a preferred Facebook Marketing Partner, Tiger Pistol is committed to helping our clients and their stakeholders navigate changes like these. Contact us today. 

Bob Govia is Director of Product Management at Tiger Pistol. 

Should I Stop Worrying So Much About Facebook Placements?

So you’re creating a Facebook ad, and you’ve done all the hard work. You have compelling imagery, persuasive copy, and a cohesive message that will entice your audience, but you’re just not sure where to best display the ad. You know there are plenty of display options, but how are you supposed to know which placement will give you the most performance? While this might sound like a difficult decision, Facebook’s Automatic Placements option actually makes it one of the easiest steps in the entire ad creation process.

When you run an ad on Facebook, the platform’s algorithm will continuously optimize the delivery of that ad to get you the best results, and this kind of optimization is also available for placements. Facebook themselves state that Automatic Placements will concentrate your budget on the combination of placements that is most likely to get you the best overall results, and they recommend it as one of their advertising best practices. Let the algorithm do all the hard work of figuring out where to show your ad; you just focus on making sure the ad itself is as high-quality as possible.

Utilizing Automatic Placements also allows you to cast your advertising net as wide as you can without the risk of spending too much of your budget on an ineffective placement. Your ads might perform extremely well under a placement that you would’ve otherwise ignored, and even if you include a placement where your ad doesn’t perform particularly well, Facebook will realize this and optimize your budget for a different, more effective placement. Automatic Placements can be especially useful if you’re advertising at a large scale where individual manual optimization would be a daunting and extremely time-consuming task.

You might be a little wary of relinquishing control of your ad placements for things like Brand Safety and absolute peak campaign performance, and there are valid reasons to turn off Automatic Placements in those scenarios. However, unless you see hyper-specific trends in terms of engagement on one particular platform, it’s usually best to try and spread your ad out across several different placements instead of putting all your advertising eggs into one basket. Facebook also offers Brand Safety controls so that you can block any apps, websites, or Facebook Pages where you don’t want your ads to appear. This allows you to continue taking advantage of Automatic Placements while still adhering to your brand’s important safety guidelines.

Automatic Placement is an extremely powerful tool that every advertiser should consider putting in their Facebook advertising arsenal. It saves time, money, and can even reveal trends in your targeting audiences that would’ve otherwise gone undiscovered. Depending on your situation, it might be worth it to consider Automatic Placements and take the guesswork out of your advertising.

Unpacking Facebook’s New “Leads Center”

Facebook announced a new feature on Business Pages called Leads Center. With this new feature, leads collected on Facebook through Lead Generation campaigns now auto-populate inside the Leads Center. New tools also make managing leads easier: 

  • Set reminders to follow up, assign an owner to your leads, or add notes to their contact information
  • Filter by category, owner, label, or date
  • Create Custom or Lookalike audiences based on how you categorize your customers
  • Directly email leads from the Leads Center

While Leads Center introduces some lightweight CRM-like management options of leads, data has shown that the primary success KPI on leads is response time:

  • Contact and qualification rates drop dramatically in just minutes and continue to decrease over the next few hours (Harvard Business Review)
  • Sales Conversions are 391% Higher in the First Minute (Vendasta)
  • 78% of Customers Buy from the First Responder  (Vendasta)

Facebook’s Lead Center solution does not entirely solve for response time, especially for SMBs and businesses that prefer to call leads directly. Doing so quickly is paramount, so the immediacy of follow-up is most important.

The Leads Center is a great place to organize and manage leads, but if you are most concerned with response times, it doesn’t offer much additional help in that area. Users are still reliant on Page notifications, or self-directing into Ads Manager, Leads Page Management, and the like to grab leads as they come in.

Tiger Pistol’s lead delivery system prioritizes immediacy, and offers advertisers flexibility across multiple different lead management systems. 

  • Automatic Lead Notification Emails : Our Platform immediately recognizes a new lead coming through on a campaign and emails the specified account contact(s) the lead information instantly, enabling businesses the ability to immediately reach out to leads when they come through. End-users can also customize the cadence and frequency of these notifications from instant, to once daily, or a weekly summary. 
  • Leads Webhook : For delivering leads securely into external and third-party systems, Tiger Pistol also offers a webook that can send leads anywhere using a callback URL in real time. This means that leads can also simultaneously be sent into CRMs such as Salesforce, Zoho, or custom built applications.

In truth, the best lead management solution is multi-faceted. With instant notification, you solve the most important issue of responding quickly. This is where Facebook Leads Center comes back in and can provide added value to advertisers regularly managing leads. Facebook Leads Center centralizes all leads collected and allows for aggregate lead management options, outside of the immediate first follow-up, such as a view of all historical leads, allowing you to categorize them or even build custom audiences to use in future campaigns. 

Tiger Pistol’s lead delivery options complement Facebook’s Lead Center, just as they complement connections into external systems. You can gain the response benefits of immediate notification plus a solid management solution with almost no barrier to entry. For SMBs looking to take more control of their leads, the Leads Center is sure to become a valuable tool. Yet tagging and categorizing leads will only take you so far. Their value is still very much concentrated on your ability to respond to them quickly and convert them.

Chris Mayer, a Solutions Engineer at Tiger Pistol, specializes in helping digital agencies, SMB resellers, and global brands build scaled Facebook advertising solutions with an emphasis on local activation.

Tiger Pistol Named to Inc. 5000 List

Tiger Pistol Ranks No. 1425 on the 2020 Inc. 5000 with Three-Year Revenue Growth of 311.4%

Inc. Magazine recently revealed that Tiger Pistol, the only social advertising platform that delivers local activation at global scale, is ranked No. 1425 on its Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. 

The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

“We are honored to be recognized not only as one of the 1500 fastest growing private companies in the country, but also in the top 150 in the advertising and marketing segment,” said Paul Elliott, CEO, Tiger Pistol. “Our team takes immense pride in delivering huge impact, driving efficiency and speed to market for our global brands, agency, and reseller clients. Our hyper-local approach to advertising has truly taken on new meaning in light of COVID-19, as advertising has narrowed its parameters from region to region or block to block to actual individual businesses, many of whom are relying on local advertising in their recovery efforts.”

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.  

“Continued focus on deepening our product offerings and expanding into new industry verticals and emerging markets have allowed us to grow our existing customer relationships as well as build new ones, which has resulted in significant year-over-year growth,” said Anthony Antonelli, Vice President of Finance, Tiger Pistol. “Additionally, we’re proud to be one of few companies of late continuing to grow and invest in our team, with open positions ranging from technology engineers to client-success specialists, who are regularly helping our clients solve problems, and client managers, who build and own the relationships with our clients.”

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 12. 

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2016 is $100,000; the minimum for 2019 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000.

This is the second recognition for Tiger Pistol by Inc. Magazine. Earlier this year, Inc. Magazine ranked Tiger Pistol in the Top 100 on the Inc. 5000 List of Texas’s Fastest Growing Private Companies and in the top 5 among advertising and marketing companies. 

About Tiger Pistol 

Tiger Pistol is the world’s #1 social advertising automation platform for local. For nearly a decade, the company has been obsessively focused on building the world’s most effective social advertising platform for global brands, resellers, and agencies who realize the power of local activation at scale. As a preferred Facebook Marketing Partner and the largest third-party publisher of social advertising for local, Tiger Pistol creates, deploys, manages, and optimizes high-performance Facebook and Instagram ads at unprecedented scale, with over 800k Facebook and Instagram campaigns published to date. Tiger Pistol’s first of its kind technology delivers meaningful and measurable business impact for brands, resellers, and agencies alike, helping to unlock value and efficiency through innovation-led social advertising automation. Tiger Pistol is the most awarded and recognized social advertising platform of 2020.  Visit TigerPistol.com, or follow on Twitter, Facebook, or LinkedIn.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multi-platform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com. For more information on the Inc. 5000 Conference, visit http://conference.inc.com/.

Global Analysis: Tracking Facebook and Instagram CPMs Alongside Covid-19 Active Cases

Several weeks ago, Tiger Pistol’s Paul Elliott, CEO, began tracking a global analysis of the weekly growth of active COVID-19 cases in eight countries to determine how they correlate with the average Facebook and Instagram CPMs during the same time*, all to discover if CPMs could be a leading indicator of economic recovery.  Since then, we’ve been closely monitoring the trends outlined in Paul’s original publication and will be offering  insights as they arise in the data.

Updated August 6, 2020

With July over, the formal #StopHateForProfit boycott has ended. As a refresher, more than 1,100 advertisers paused advertising on Facebook and Instagram for July. Some advertisers have doubled-down on their commitment to their customers and will continue to freeze spend on the platform for the foreseeable future.

Despite the boycott, Facebook reported a 10% year-over-year increase in advertising revenue, which isn’t as surprising as it seems, seeing as most of Facebook’s advertising revenue comes from small- and medium-sized businesses

From a health perspective, things have escalated across the globe, some more rapidly than others. Notable highlights include:

  • In the United States, the number of active cases grew week-over-week, while CPMs rose and fell. 

  • In Australia, a “state of disaster” has been declared for the state of Victoria due to a steep increase in cases. Our friends in Melbourne are now under a curfew for the foreseeable future due to a “Stage 4” level restriction in the area. CPMs for July rose and stabilized at the end of the month.

  • Spain saw a large increase in cases towards the end of the month, but experienced a recovery in CPM after experiencing a small drop mid-month.

  • Canada, on the other hand, realized an 80% decrease in its active cases week-over-week in a stunning change, while only seeing a small drop in CPM. An article in the Washington Post contributes Canada’s success to a number of factors, most notably, “The Canadian people have been less divided and more disciplined. Some provinces and territories could have locked down sooner, analysts say, but once measures were announced, they were strict, broadly uniform and widely followed.”

It’s clear that Facebook as a platform is a major outlet for advertisers big and small. With audiences engaged more than ever, it makes the decision to continue an advertising boycott dedicated to a single technology even more difficult. With fall quickly approaching and school shopping on the horizon for us in the U.S., absence from an ads platform could cause a considerable revenue hit for many companies’ forecasts.

Updated July 17, 2020

Halfway through July, we’re still seeing surges in the United States and Brazil. Australia has seen a shocking increase in cases from the start of the month. It’s fair to say that there is a loss of correlation between cases and CPMs, most likely because of the inconsistency of closures and pandemic guideline messaging. In countries like the US, Australia, and Canada, where national economic reopening is continuing, CPMs have risen even as active cases rise.

In Spain and Brazil, where active cases have also risen, CPMs have done the opposite and fallen, a conundrum.

Even more confusing, Germany and Italy have seen active cases dropping, but their CPM has also dropped by 22% to 32% week-over-week.

We intend to keep tracking to keep abreast of any trends that may emerge, revisiting the data monthly during the pandemic and recovery to identify correlations.

Updated July 10, 2020

We’re officially in the second half of the year, and cases are still rising in countries like the United States and Brazil, with numerous U.S. cities posting daily records. From a medical perspective, in the United States, multiple states are beginning to mandate residents wear masks in an effort to slow the spread and businesses are moving back to partial opening or closure.

We’re also nine days into the #StopHateForProfit campaign, which saw a 32% drop in CPMs week-over-week in the U.S. Whether this drop is connected to the shift away from Facebook spend or the rise in cases remains to be seen.

Canada saw the steepest drop in CPM with 42% week-over-week.

Germany is the outlier in this week’s report. They’ve not only seen a drop in cases this week, but their CPM is the only one to rise this week. 


Updated July 2, 2020

A few days ago, we hit 10 million global COVID-19 cases, a milestone we didn’t think we’d see a few months ago. Now entering the third quarter of 2020, we might begin to see some fluctuations as governments enact long-term plans for the safety and well-being of their citizens.

Overall, we’re seeing cases spike in the United States and a continued rise in Brazil.

In other countries, a slight uptick in cases, but the same sort of fluctuations in CPM from week to week. Within July, we may also begin to see effect of #StopHateForProfit on Facebook advertising, but this might only affect US CPMs. 

Curiosities:

  • Italy has made the biggest comeback, with their CPM regaining strength this week to the highest level since before we began tracking.
  • Canada & Spain are also seeing CPM strengthening.
Updated June 26, 2020

This week’s overarching message can be stated in a word: Instability. Some countries are trying to decide “is this over?,” while others are clearly not out of the woods. 

We’re still in Wave 1 in most places, and a case could be made for Wave 1.5. Studies are showing that being in enclosed places (restaurants, bars, etc.) increases the likelihood of contracting the virus, which leads to a lot of businesses having to make the decision whether or not to reopen or stay closed. Through the end of Q1 and beginning of Q2, it’s clear there was stability in most of the countries.

United States/Canada: Three of the largest populated states in the USA have begun experiencing a rapid spike of cases within the last week, leaving governors to decide to continue or halt phased openings. June as a whole saw an increase in overall CPM, after an initial dip at the start of the month, but with the uncertainties surrounding freedom of movement during the summer, we’re predicting CPMs may drop again in July (as seen in the last week). 

EU: The EU ramped up opening its borders, with most of the countries listed below open to travelers on the continent. Spain has seen a resurgence in cases and while they reopened their borders, a mandatory quarantine is in place and CPMs – while overall had steadied, plummeted the first weekend of reopening. Italy, similarly to Spain, has seen a sharp rise and fall of CPMs in a 3-week period, but have not seen a rise in cases (except for a new set of cases in the southern part of the country). Germany is all over the map, with sharp rises and drops, garnering attention as while the country was set to reopen fully, officials were forced to put that on hold due to a case flare up.

Australia: Australia managed to deal with the outbreak pretty swiftly, with a short spike and then drop off of cases. This has led to a steady rise of CPMs for the region.

Late outbreaks:

Brazil – Brazil as a country is really struggling, drawing eyes not only from a public health crisis perspective, but also from a “discount” perspective. CPMs remain steady since their drop in Q1, as the country has yet to see a drop in cases.

For continued updates, be sure to bookmark this page. To learn more about Tiger Pistol and social advertising at scale for SMB resellers, agencies, and global brands, contact us today!

Localogy Live: Interview with Tiger Pistol CEO Paul Elliott

Recently, Localogy’s Mike Boland chatted with Tiger Pistol CEO, Paul Elliott, about driving social advertising success on a local level for enterprise brands, agencies, and SMB resellers alike. As Tiger Pistol continues to grow, its sights are set on further penetration among the enterprise market. Elliott reveals how the organization has been structured to serve these unique customer sets from both a sales and a product perspective.

“We can accomplish the things that everything else says “no” to. Those things that are just assumed that you can’t do or that they are too big, they’re too scary, they’re too hard – that’s what drives us forward.”
– Paul Elliott

Watch the on-demand video now on Localogy.com.

Tiger Pistol Takes Home Two U.S. Social Media Awards, the Latest in a String of Honors for the Company

Tiger Pistol Recognized for Excellence in Social Media Advertising, Innovation, and Strategy

Tiger Pistol, the only social advertising platform that delivers local activation at global scale, announced today that it recently won two U.S. Social Media Awards – Best use of Facebook/Instagram and the Innovation Award. The company was also runner up for Best Use of Paid Social, Best Social Media Campaign, and Best Strategic Use of Social Media. 

With these latest awards, Tiger Pistol is now the most awarded and recognized social platform of 2020. In the span of eight months, Tiger Pistol was recognized by Digiday as the Best Social Media Marketing Platform, by Street Fight for Best Social Media Campaign, by Localogy as Best Localized Marketing Campaign, by AdExchanger for Best Social Media Campaign. Additionally, Tiger Pistol took second place in the Franchise Innovation Awards. The company was also named a finalist for three Shorty Awards for Best Facebook Campaign, Best Strategic Use of Localization, Best Use of Social for Consumer Products; and a finalist for two Digiday Media Awards for Best B2B Brand Partnership and Most Original Use of Social. 

“These honors really speak to the quality of our social advertising technology, our company culture, and our common mission,” said Paul Elliott, Tiger Pistol CEO. “We want to help our clients grow. We’re highly competitive and fearless. You’ve got to be bold when you’re competing in a highly dynamic marketplace. We like to say we can accomplish the things that everyone else says ‘no’ to – what’s assumed to be too big or too scary or simply can’t be done. These are the challenges that propel us forward with great success.” 

See how the award-winning Tiger Pistol Platform can unlock local activation at global scale for your business.  Request a demo today!

Navigating Facebook’s Special Ads Category for Financial Services

In mid-2019, Facebook rolled out the Special Ad Category, which limits advertisers running Housing, Employment and Credit campaigns. Campaign audiences must adhere to a specific set of parameters and have a Category applied or else they will be rejected. The most important takeaway from these changes is making sure your geo-target is greater than 15-miles, your audience age is 18-65+ and your detailed targeting parameters are accepted under the new policy.

Now, how does this affect Financial Services? Facebook defines a Credit opportunity as “Ads that promote or directly link to a credit opportunity, including but not limited to credit card offers, auto loans, personal or business loan services, mortgage loans, and long-term financing. This also includes brand ads for credit cards, regardless of a specific offer.” 

You’re thinking “okay, this doesn’t affect me in any way.” In some cases, you’re right – you probably won’t be affected. But Facebook’s algorithm is strong, and our experience dictates that it will catch anything and everything they deem requiring a Special Ad Category.

What does this mean? If your copy or your landing page makes mention of the above topics, we can guarantee your ads or your advertiser’s ads will be rejected especially if your audience doesn’t fit within Special Ad Category parameters.

The best and fastest fix is to update your audience and apply the Credit Category to your campaign and republish. This takes less time than appealing and potentially waiting for Facebook to hold firm on their rejection.

Related Article: How Best to Use Facebook’s Conversions Objective for Financial Services

Analissa Moreno is the Data Operations Lead for Tiger Pistol’s Client Success team. She has an MA in the History of Photography. As the data guardian, she owns all aspects of reporting as it relates to client support and manages non-engineering data projects. She also uses her creativity to elevate the business by making small, but impactful changes on a daily basis. When she’s not face-first in data projects, Analissa’s baking moderately complicated recipes, watching Harry Potter reruns and having fun with her dog, Rollei.

How Best to Use Facebook’s Conversions Objective for Financial Services

It’s important when choosing an objective to choose the one that aligns the best with you or your agent’s or advisor’s business goals. Naturally, advertisers want to reach potential customers who may be interested in their product or service. Facebook’s Conversions Objective takes this one step further, by targeting those customers who are not only interested but also most likely to take action on your offer. 

Take for instance the example of a national insurance provider whose customers typically submit a form for a consultation and quote on their website. For the local Page running a campaign, tracking web traffic events on a Landing Page is invaluable information. This is where the Conversions Objective is a great way to optimize Facebook and Intsagram campaigns towards these form submissions on the individual landing pages. Running the Conversions Objective directs Facebook to find those customers who have shown intent for the Conversion Event you identify as relevant to your campaign. In this case, Facebook can find those customers who perhaps visited a competing insurance company’s submission form, but did not finish completing their information.

So, what does this look like at scale? Simple – utilize individualized landing pages for each of your locations but install the same Pixel on all Pages. Each location will be able to run its own individual Facebook campaign to its target sales area but can benefit from the national brand’s inbound corporate data while still enabling local campaign optimization. In this way, both local and global partners empower each other.

About the Conversions Objective

In Facebook’s arsenal, the Conversions objective is a strong option when you not only want to drive users to a destination but to encourage them to take a specific action on this page. To be able to track specific actions such as page visits or leads, a Facebook Pixel must be installed. 

While “conversions” imply sales, in truth a “conversion” can mean many things, which is what makes the objective so flexible. For the insurance industry, a conversion might mean free quotes or scheduling a consultation on a landing page, whereas a brick and mortar QSR might consider a conversion someone viewing their menu online. 

The key to the Conversions Objective is that it enables marketers a pathway to define what success looks like through data, and its power comes from its strategic flexibility. Ultimately, what you or a user predefined as the conversion event, Facebook’s algorithm will work to find users who will do exactly that. For Financial Services in particular, where there is a reliance on a combination of online and offline attribution, the Conversions Objective is the perfect choice to empower both ends.

Best Uses of The Facebook Pixel In Financial Services Conversions Ads

Though we can’t talk about the Conversions Objective without first discussing the Facebook Pixel, as the two are inextricably linked. The Facebook Pixel is a piece of code for your website that lets you measure, optimize and build audiences for your campaigns. Using your Pixel, you can use it to measure the effectiveness of your advertising by understanding the actions people take on your website, to drive sales, and most importantly, make sure your ads are being shown to the right people.

When it’s properly installed, the Pixel will fire when a user has taken an action on your site. This is inclusive of booking appointments, adding an item to their cart or even purchasing a product. These actions are known as “Events” and may be monitored via your Pixel’s Events Manager page. Once a user has taken an action that fired the Pixel, you’ll be able to reach this customer again through custom audience targeting.

Recommendations for Financial Services

The Conversions objective is particularly useful for the Financial Services vertical. Out of the 17 Standard Events available to install within a Pixel (either by embedding in the code or by using Facebook’s Event Setup Tool for Web), we recommend adding the following to your toolkit:

Website action

Description

Complete registration A submission of information by a customer in exchange for a service provided by your business. For example, signing up for an email subscription.
Contact A telephone, SMS, email, chat or other type of contact between a customer and your business.
Find location When a person finds one of your locations via web, with an intention to visit. For example, searching for a product and finding it at one of your local stores.
Lead A submission of information by a customer with the understanding that they may be contacted at a later date by your business. For example, submitting a form or signing up for a trial.
Schedule The booking of an appointment to visit one of your locations.
Submit application The submission of an application for a product, service or program you offer. For example, a credit card, educational program or job.

By parsing out specified events – separate from the default “PageViews” event – you can find out more information about your business. This could include discovering which areas of your website are getting a little more love than others or even which buttons might be getting more clicks.

Conclusions

The Conversions Objective is a powerful tool for financial services firms to optimize the delivery of Facebook campaigns to the best customers for your products and services. Yet, leveraging the Conversions Objective across a network of agents or advisors has historically been challenging and time-consuming. Tiger Pistol’s Conversions Objective capabilities allows brands and agencies to deploy conversion campaigns at scale with a single click. We make leveraging the Conversions Objective at scale has never been easier for financial services firms. 

To learn more about how your financial services brand can find your best customers by scaling your conversions campaigns locally, contact us today. 

Related Article: Navigating Facebook’s Special Ads Category for Financial Services

Analissa Moreno is the Data Operations Lead for Tiger Pistol’s Client Success team. She has an MA in the History of Photography. As the data guardian, she owns all aspects of reporting as it relates to client support and manages non-engineering data projects. She also uses her creativity to elevate the business by making small, but impactful changes on a daily basis. When she’s not face-first in data projects, Analissa’s baking moderately complicated recipes, watching Harry Potter reruns, and having fun with her dog, Rollei.