“Unlocking Local Activation at Scale“ is the social advertising playbook you’ve been waiting for. You’ll see just how simple and efficient Tiger Pistol’s social advertising platform makes it for Retail and Consumer Products Brands to empower their local store or channel partners with brand-approved, best practice, Facebook and Instagram campaigns — all customized for their local audiences.
WhatsApp ads are coming! Well actually, they’re already here, but they are expected to be coming again in 2020, only this time, in-app. It was only just over a year ago, in October of 2018, that Facebook enabled “click to WhatsApp” ads, which allowed marketers to deploy ads that allowed users to click direct into a WhatsApp conversation with a business. These features further evolved into the concept of “WhatsApp Business” – a separate app specifically for business owners using WhatsApp, that launched in April 2019.
Facebook’s development of their WhatsApp advertising offerings has been a slow burn since they acquired the Platform in 2014. Generally speaking, up until recently, WhatsApp was treated more independently of Facebook’s other major acquired property, Instagram. Instagram fully opened to advertisers in 2015, just 3 years after being acquired.
WhatsApp Business includes the ability to set up Business Profiles on WhatsApp as well as more distinct tools for business communication, such as auto-responses, and away messages. These WhatsApp changes are foundational, and a necessary step to fully unlock the advertising potential of the WhatsApp platform, with the expected launch of new ad formats that originate in WhatsApp, rather than taking users to it. It’s clear that Facebook likely has bigger plans for WhatsApp in mind.
Investing in WhatsApp’s advertising functionality is a no-brainer for Facebook, by the numbers, WhatsApp represents one of their largest, most engaged properties:
- 1 billion WhatsApp accounts are active every day.
- 1.5 billion WhatsApp accounts are active every month
- 2 billion minutes of calls every day.
- 450 million WhatsApp accounts are active on WhatsApp Status every day.
With such a massive user base using the Platform regularly, WhatsApp promises to be the next evolution of Facebook’s social advertising tools. However, though it should be mentioned, there is just one major caveat to the rise of WhatsApp, Facebook’s home market, the United States, doesn’t really use it. Facebook’s answer to this, has been to position Messenger as the go-to messaging option for advertisers in the US. In either case, WhatsApp’s emergence is a sign of the times. Messaging is to become a bigger part of the consumer experience and advertisers will be required to evolve to meet this new challenge, and we have every reason to believe that WhatsApp will be the first battleground.
What opportunity does WhatsApp represent? Better consumer data and experiences namely, in addition to considerable ROI potential for businesses large and small. A few examples from Facebook on early adopters:
PlayKids, an education Platform for kids, saw a 90% decrease in lapsed subscribers when they started using WhatsApp Business to communicate directly with their customers over phone and email.
Sale Stock, an Indonesian fashion business, took a similar approach and began using WhatsApp Business as their primary communication channel. It quickly became their number one source of inbound chat traffic, with 90% of the messages delivered by Sale Stock read by their customers.
What makes WhatsApp and messaging-based social activations so exciting is their ability to generate both positive customer outcomes in addition to ROI for the business. This is especially true at scale. One additional case study comes from the Dubai-based logistics company Aramex. To date they’ve served over one million customers through WhatsApp Business, and saw a 19% decrease in inbound call volume to their support center since making the transition. What’s more, 41% of all shipment inquiries are now handled through WhatsApp.
One thing these case studies all have in common is they all involve integrating WhatsApp into customer service channels – the advertising elements only surfacing in the very bottom funnel, where messaging is deployed to drive retention and re-purchase. In part, this is not unexpected given that it’s much easier for businesses to communicate with existing customers rather than potential ones through direct messaging. To think that messaging could lead a customer acquisition strategy is a notion fraught with caveat and complication. While it may not ever be the leading strategy for some industries, it can be a compelling strategic element even in cases where proactive conversation is not already embedded in the sales process.
Imagine running an awareness or traffic campaign in WhatsApp, and retargeting people who viewed the ads, watched X% of the video, or viewed a product page with a direct message. Alternatively, immediate follow-ups off the back of WhatsApp ad clicks present another interesting frame, to instigate driving conversions via direct or bot-driven consumer communication. The possibilities are endless, but it can’t happen until Facebook’s tools catch up.
In the last year, Facebook has made the foundational steps for both WhatsApp and Messenger to play a larger role in advertising. The next step is a fuller integration with existing advertising tools by launching WhatsApp Ad formats with direct placement on WhatsApp and lowering the barrier of entry for advertisers.
I suspect 2020 may finally be that year where messaging as a distinct tactic, rather than an afterthought, within the Facebook marketing funnel will be fully realized. And soon our notion of a “social media campaign” might just change a bit to not only include targeting consumers on social media, but talking to them as well. Who knows, you may even find yourself reporting on “Conversations Started” in between discussing impressions and CPCs.
Ready to simplify social advertising, and enable local activation at global scale? Contact Tiger Pistol today.
After earning his Masters in Mass Communications in 2015, Chris Mayer worked at Facebook prior to joining Tiger Pistol as a Project Manager. He specializes in helping digital agencies and national brands build scaled Facebook advertising solutions with an emphasis on local activation. Outside the office, he enjoys, basketball, Formula One, and sharing opinions on film and television.
Your business needs leads, and one of the best ways to fill your pipeline is through Facebook advertising. Get caught up on Facebook Advertising Best Practices for Lead Generation with this handy infographic.
Ready to scale your social advertising and drive leads to your locations? Contact Tiger Pistol today.
Running Facebook ads can be tricky business, and it really doesn’t take much for your ad to get bitten by the underperformance bug. Here’s a checklist of common problems, coupled with ways to adjust your ads to ensure they are running correctly.
PROBLEM: Ad is not approved – Sometimes the issue isn’t the ad, but rather its delivery. Luckily this can be an easy fix, so here are some tips to make sure delivery and performance are not related.
- Make sure it complies with Facebook policy – Facebook policy is something a lot of advertisers struggle with, and if you are a busy advertiser with a lot of notifications; you may not notice your ad has been disabled due to a policy violation. Facebook also has the ability to retroactively reject ads, so we highly recommend checking the ad’s status and making the proper updates. Also, be aware of which policy violation may be affecting your ad and see if it is a valid disapproval. Facebook isn’t perfect and may wrongfully flag the ad.
Check out these past blogs on Facebook policy changes to ensure you’re in compliance:
- The 20% text rule – Originally, Facebook often disapproved ads with images that contained more than 20% text (logos included) because it interferes with the user experience. Now Facebook will approve a lot of these ads but limit their reach. Save the text for your headline, body, and link description. That is what they are there for! Use eye-catching and custom creative to attract viewers. Facebook offers a useful image text tool to verify your ad follows this rule.
PROBLEM: Targeting – Targeting largely impacts how your ads are performing, and we want to make sure you find the sweet spot to help your ads succeed. If your ad is underperforming, consider tweaking the audience. Audiences that are too hyper-focused or extremely broad tend to impede results. At Tiger Pistol, we recommend an audience of at least 50,000 to run a successful ad. Here’s some specifics to consider:
- Audience Too Broad – Don’t use your budget on impressions that don’t matter. We have found local advertising to be extremely successful when concentrating on those who will take action and support your business. Think about who and where your customers are. If you are a local coffee shop, most people won’t drive more than 10 miles for their latte. Target strategically and think critically about your customers.
- Audience Too Narrow – Narrowing your focus may cause you to miss some opportunities. Consider these tips to expand your audience to reach new customers and increase sales or engagement. If they are your ideal audience, chances are your competitors’ will try to target them as well. Also make sure to remove unnecessary targeting parameters and restrictions, like demographic and detailed targeting options that both reduce your audience size to under 50,000 and aren’t helping your ad. You may be certain no one over 35 will buy your product, but is there data to prove that? Often narrow audiences are the result of assumptions. Opening up your targeting and letting Facebook’s optimization worry about serving ads can likely result in higher quality ads. If you need assistance with your audience, the Facebook Pixel is a simple and direct way for you to build audiences with first-party data – i.e. your own web traffic. Learn more about how you can harness the Power of the Facebook Pixel!
PROBLEM: Creative – Both your words and your pictures impact your ad rank, so beat out your competitors by showing and telling your audience what makes your business unique.
- Does it Fit Your Objective and Audience? Make sure you are targeting your audience with engaging and eye catching images! 96% of users are looking at content on their phones, so you want to optimize for mobile. We have also found that with text, less is more. Great ads present their information in a succinct way with a clear call to action.
- Check Your Image Resolution – A blurry or distorted image will not capture the response you are looking for. Make sure to use high quality images that are related to your business. Using tools like carousels or video creative can help give viewers fresh and exciting content! Find some businesses that inspire you and find out what draws you in about their creative.
Facebook ads are a complicated mix of traditional advertising creative and digital best practices. All of these different elements must come together to build a unified ad unit. Audiences need to be relevant and made up of interested consumers, just as the creative needs to be compliant and resonate with said consumers. So pay attention to the construction of your audience, the quality of your content you serve them, and most importantly – when in doubt test it out – especially if you’ve eliminated any technical issues or simple fixes, such as removing text from your image. Here at Tiger Pistol, our platform is designed for continuous A/B testing, automatically pushing winning ads forward and surfacing insights on particular elements such as image, copy, audience, and even down to the CTA button. Harnessing the power of social requires both a trained eye to both develop and manage the right content, but also requires the ability to adapt based on consumer behavior and campaign data. You too can conquer all elements of your social media campaign; it just takes the right mix of proactive action and smart data insights.
Learn how Tiger Pistol can optimize the performance of your local ads at scale. Request a demo today!
Yanira Durant is a marketing specialist for Tiger Pistol. An Austin local with a passion for social advertising, Yanira strives to break through the noise in fun and creative ways. In her free time, she enjoys exploring the city, trying great queso, and managing her pug’s Instagram account.
Our social advertising experts have had a lot to say this year, providing insights and sound advice on the Tiger Pistol Blog. In case you missed some of the action, we’ve rounded up the best of the best blogs of 2019.
- How Can my Brand Best Use our Locations to Drive Foot Traffic or Leads Through Social Advertising?
Tiger Pistol’s Chris Mayer shows us examples of how to scale a national campaign locally by publishing your product messaging via your individual locations’ pages. Read More.
- Revamping Your Strategy and Audiences for the Latest “Safe & Civil” Facebook Advertising Update
Unsure about Facebook’s new Special Ad Categories? Tiger Pistol’s Analissa Moreno describes the changes and how they may affect your campaigns. Read More.
- Tiger Pistol at Yext: Search and Social, the Yin and Yang of Online Advertising
Get highlights from our YEXT ONWARD19 talk on the relationship between local social advertising and search — and how brands doing both are in for some big gains. Tiger Pistol’s Laura Sebo has the recap.
- What Facebook’s new campaign budget optimization rules mean for your company
Will Facebook’s new Campaign Budget Optimization requirements live up to the hype? [We think so!] Read More from Tiger Pistol’s Chris Mayer.
- How High-Volume Advertisers Benefit from Facebook’s New Parent/Child Business Manager Structure
Unlock scale and speed to revenue with Facebook’s new Parent/Child Business Manager. Let Tiger Pistol’s Casey Zaffin show you how it works.
- What Facebook’s Second Wave of Data Privacy Tools Means for Advertisers
Now they see it, now they can control it. Facebook is allowing users to disconnect all of their Off-Facebook activity. Tiger Pistol’s Amy Abell tells you what it means for advertisers.
- Understanding Facebook’s New Rules for Real Estate Ads
Did you know that Facebook has updated their real estate advertising policies? Don’t worry, our experts have you covered with those changes. Tiger Pistol’s Jarrod Hitt explains how to remain compliant and aligned with the Fair Housing Act.
- Decision 2020: Changes to Facebook’s Social & Political Ads Process
Are your ads getting flagged? It might have something to do with Facebook’s updated Political Policy. Tiger Pistol’s Analissa Moreno tells us how you can avoid any hassle.
- 10 Tips for Brands to “Go Local”
How can your brand best use your locations to drive foot traffic or leads through social advertising? Find out with these 10 Tips from Tiger Pistol’s Laura Sebo!
- The Facebook Pixel: Uses and Best Practices
Tiger Pistol’s Laura Kraay offers a whimsical guide to building audiences and measuring success with the Facebook Pixel.
At Tiger Pistol, we appreciate every expert on our team, so as a bonus blog, here’s a little write-up about our amazing company culture.
The Team that Cooks Together Stays Together
Recently the Tiger Pistol Team took their creativity into the kitchen for a collaborative culinary event. See the pics and learn more.
Thanks for reading the Tiger Pistol Blog this year! See you with more insightful content in 2020. Want to learn more about Tiger Pistol? Contact us Today!
According to Facebook, “The Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website.”
But what does that really mean?
The Facebook Pixel is a piece of code added to a website that tracks user data through cookies, allowing you to access useful analytics about customer website behavior. This data can then be used to inform strategy and find new potential audiences. Here are just a few concrete ways the Pixel helps advertisers:
- You can now show social ads specifically to people who visited your website.
- You use your website visitors to build a Lookalike Audience to find and target new customers that have similar interests/behaviors/demographics as your current ones.
- You can utilize more more Facebook optimizations, such as Landing Page Views.
The Facebook Pixel is like a net that catches all user activity (referred to as events) and allows marketers to use these events to optimize and create more powerful ads. Facebook has seventeen standard events set up, such as ‘Add to Wishlist,’ or ‘Complete Registration. ’ Custom events also allow users to add input their own categories.
This has clear and instant appeal for e-commerce, but the Pixel offers unique opportunities for all advertisers. The Pixel also gives retailers the chance to create custom audiences that can be useful in re-marketing efforts. Additionally, Pixel data can also be used at scale with the ability to share information across SMBs or rolled up into corporate systems. This way, brands can use location level data to help form more targeted audiences.
The Pixel also offers the ability to create Lookalike Audiences from custom audiences. This creates a brand new audience which mirrors the preferences and values of the original. In “The Power of the Facebook Pixel,” Chris Mayer writes how Lookalike audiences are a great way to find new customers without relying on dwindling 3rd party data:
The lookalike process is anonymized: you won’t know exactly what traits the hash aggregates, but that’s okay. The resulting Lookalike Audience generated will include users with similar characteristics whom have not yet visited the website.
Clothing company Wren + Glory used value-based, international lookalike audiences on Facebook and Instagram to expand the company’s sales outside of the US. They received 62% more orders compared to the previous period.
In a world where data is crucial, the Pixel helps establish clear results. In fact, Gold’s Gym used data from their Facebook Pixel to learn that their recent Facebook ads produced a 2.2X lift in free trial sign-ups. Geoff Tobey, their Director of Digital Media mentioned that by “being able to jump into a Facebook testing opportunity, we learned that ads in Messenger Stories were more successful in driving an incremental lift in leads, and lowering cost per conversion, than we’ve seen on other channels.”
Whether you’re looking to test new optimizations, employ re-marketing strategies, or find new customers, social media advertising allows customization and proven results. The holidays may be a whirlwind, but the Pixel can help you stay on track along the way.
Learn more about Facebook Advertising Best Practices from Tiger Pistol’s experts. Browse our resources now.
The holiday season has arrived which means a deluge of mega sales, cyber deals, and the like. For small and large retailers, this time of year is often a boon to their bottom line, as everyone gets out to shop. And while everyone has read a headline (or two, or three…) about the “death of retail” with the advent of online shopping, in actuality, retail sales are expected to grow during the holiday period this year. The National Retail Federation forecasts a sales increase of 3.8% and 4.2% for retailers in the November-December period. Additionally noting that that despite what you might expect, retail sales have actually averaged 3.7% annual increase for the past five years.
The heightened emphasis on shopping is also a boon for advertisers, of course, as brands flood all of our social feeds and airwaves with hot deals. Not to mention the ever present cadre of e-commerce offerings also trying to break through. In fact, spending on digital ads is also expected to increase as more advertisers shift their efforts to social media advertising over television and print. Naturally, much of this social media spending will go to Facebook. It can seem especially difficult, especially for SMB retailers, to break through the noise. But there is hope, if you know how to game the system, to be able to maximize the impact of your Facebook ads. There is this concept of the “Q5” which references the ~15 day period during just before and after the holidays where the lead time on ground shipping makes shopping online difficult. You’ll hear differing definitions on the exact time frame, and there is a regional element too, as not everyone lives within 1 or 2 day shipping distances.
Q5 is of particular import for retailers, but it is also an important consideration for advertisers. For smaller retailers looking to maximize their impact, this period represents an incredible opportunity to get noticed. Larger CPG brands, even if working a more long tail holiday advertising strategy, can also seize on this moment to further enrich their campaign strategy. Think about what “Q5” means; if you’re a retailer, you’re the only game in town in a lot of regions, due to shipping constraints. Secondly, with all the traditional emphasis on pre-holiday shopping, it is easy to discount post-holiday shopping, where many consumers are still off work and now also equipped with gift cards and gift receipt returns. Advertisers should not leave this potential revenue for their retail clients on the table. The third advantage of the Q5 period is that pre-holiday campaigns will also have ended, presenting the potential for lower rates on digital ads.
Think about the strategic possibilities Q5 brings for awareness or reach campaigns in the few days leading up to the holidays to catch any procrastinators who need last minute gifts as they shop for others. Then subsequent campaigns in the week leading up and through the new year to capture folks who now have extra time and gift money to shop for themselves. Getting local is key to this strategy, even if you are servicing a larger CPG brand who sells through big box retailers. You will need ads that are locally relevant to get noticed and ensure you reach consumers within reasonable travel distance to shop in-store.
Last year, Tiger Pistol ran holiday campaigns that covered the Q5 period for a beverage brand to drive consumers to the nearest retailer or restaurant to enjoy their products. Our technology produced thousands of local ads, each individualized to the brick and mortar location, powered by the brand’s creative resources. Consumers who were near a particular location would see ads pointing them to the nearest stores. Not only did our CPM’s beat national averages, which made the brand happy, but it was also a win for the locations too, who were happy at the potential of increased foot traffic during a period where their traditional advertising efforts had slowed.
Whether it’s through coordination between global brands and their independent retailers, or concentrated effort between a global CPG brand and big box retailer, the benefits of strategizing to the Q5 period are there for the taking. It’s just a matter of leveraging the right tools to ensure you can get in front of consumers where they are already spending most of their time (i.e. their Facebook and Instagram feeds) and serve them relevant creative. Most importantly, these local ads must represent the path of least resistance between the consumer and the on-site purchase. You can do this through the use of hyper local geo-targeting with integrated geo-navigation to the nearest location. Even better, you can also further incentivize them with easily redeemable offers and specials from their mobile devices. So while we all want to start planning execution strategies for the new year, don’t sleep on the end of the year, as you might miss the chance to impress your retail clients and the opportunity to start 2020 off with a major win for both you and them.
Ready to simplify social advertising, and enable local activation at global scale? Contact Tiger Pistol today.
The Story of How a Simple Hunch is Transforming Social Advertising
A recent industry news article cited that Facebook’s CPM (cost-per-thousand impressions) grew by 122 percent. With our considerable amount of historical campaign data, we couldn’t help but wonder if Tiger Pistol’s Facebook Advertising CPMs were rising at the same rate.
SPOILER ALERT: They’re Not. Not Even Close.
We don’t like to throw the word “hero” around, but this origin story shows exactly how our simple hunch is transforming social advertising.
Global-to-Local Social Advertising for Fortune 500 Beverage Company Honored for Best Social Media Campaign
Tiger Pistol, the only social advertising platform that delivers local activation at global scale, today announced that it won the Street Fight Innovator Awards for Best Social Media Campaign.
Tiger Pistol’s campaign rose above the competition based on the incredible social advertising results achieved for a Global Fortune 500 beverage company. The beverage giant had historically relied on national television commercials and on-site print collateral to drive performance for their beer brands, but those tactics lack the ability to localize and personalize the message. Tiger Pistol’s global-to-local capability enabled its beverage client to better connect with consumers at the right time and place, resulting in improved advertising relevancy that translates to increased foot traffic to their independent retail, restaurant, and bar locations; and ultimately more consumption of their beer brands.
“We are honored that Street Fight has selected Tiger Pistol as the winner of the Innovator Award for Best Social Media Campaign,” said Paul Elliott, Tiger Pistol CEO. “By shifting brand advertising dollars to local social campaigns, Tiger Pistol was able to create breakthrough social advertising campaigns for our global client that delivered more impactful consumer engagement. We are thrilled to have our technology innovation and business impact recognized by Street Fight.”
The Tiger Pistol Social Advertising Automation Platform for Local enabled the client to drive qualified local traffic to thousands of decentralized retail, restaurant, and bar locations worldwide, resulting in a 60 percent decrease in advertising cost in comparison to the brand’s previous advertising efforts, plus a +50 Net Promoter Score among locations that participated in the program, by solving three broad challenges for the client:
- Challenge #1
- Hyper-local dynamic targeting specific to each business sales area.
- Tiger Pistol technology automatically validates each location’s address when they onboard, checking for sufficient potential reach and deploying ads to the relevant local area.
- Challenge #2
- Advertising that’s both on-brand and personalized to each end-location.
- Tiger Pistol utilizes dynamic copy fields, a selectable media library of brand-approved assets, and the ability to publish from the individual location’s Facebook and Instagram Business Pages tied to their local address.
- Challenge #3
- The ability to provide relevant campaign results to both brand and location.
- Every location can access their own dashboard with real-time campaign results, plus the Tiger Pistol Platform provides aggregate reporting across campaign metrics and market-sales volume.
“The net result of overcoming these challenges is not only a lower cost of delivery compared to advertising the same products nationally, but also happier local business channels, as the real story of the global-to-local approach is that it brings enterprise strength tools into the local market,” said Elliott. “The local restaurant chain’s general manager or the local sports bar owner can now partner with the brand to drive increased foot traffic and beverage consumption for their establishments. It’s a true win-win for the brand and its independent retailers.”
Street Fight magazine reports on the cutting-edge innovators shaping the future of local media, advertising, and commerce every year. The Street Fight Innovator Awards celebrate champions and innovators driving success in location-based technology, media, and marketing.
Winners were announced November 14 via streetfightmag.com, Street Fight Daily newsletter and various social media platforms.
See exactly how Tiger Pistol, the world’s #1 social advertising automation platform for local, unlocks local activation at global scale for brands, resellers, and agencies, visit www.tigerpistol.com/request-a-demo.
Tiger Pistol’s Social Advertising Automation Platform Wins Best Social Marketing Tools/Platform
Tiger Pistol, the only social advertising platform that delivers local activation at global scale, today announced that it has won the prestigious Digiday Technology Award for Best Social Marketing Tools/Platform.
Tiger Pistol stood out among industry competitors based on the remarkable social advertising results achieved for a Global Fortune 500 consumer product client. Among other benefits, the client’s use of the platform to drive traffic to thousands of locations worldwide resulted in a 60 percent decrease in advertising cost in comparison to the brand’s national advertising efforts, plus a +50 Net Promoter Score among locations that participated in the program.
“We are honored that Digiday has recognized Tiger Pistol as the leading social marketing platform to manage and scale social advertising efforts,” said Paul Elliott, Tiger Pistol CEO. “The selection of Tiger Pistol over other leading social advertising tool providers is validation of our category leadership position and that our global-to-local approach outperforms comparable brand-level campaign executions.”
The scale and efficiency provided by the Platform consistently gives Tiger Pistol clients a game-changing competitive advantage, increasing localization, personalization, and relevancy with the ability to publish global campaigns from local social pages, improving campaign effectiveness while reducing advertising costs.
“While every client is unique in their particular use case, the global-to-local approach is the future of social advertising, allowing brands to scale their marketing efforts by utilizing and empowering their locations to foster consumer connections via social advertising,” said Elliott. “Brand campaigns still have their place, but locally-executed campaigns stand out in their ability to dial up relevance through localization and personalization, and more relevance usually equates to better performance. Ultimately, it will be those brands who evolve to a more global-plus-local approach that will unleash the next wave of innovation in digital advertising. Tiger Pistol’s platform enables that shift.”
The Digiday Technology Awards recognize the technology modernizing media and marketing, bringing efficiency and effectiveness to brands and agencies worldwide. Winners were announced November 14 at the Digiday Technology Awards Gala in New York City.